Customer Success Stories
Eight Years Strong: How One Call Became a Lasting Partnership
Whether you need secure IT infrastructure or stunning audio-video experiences, we have the expertise to deliver exceptional results.
Background
A residential homebuilder has relied on TCW-GAV for comprehensive audiovisual solutions and timely technical support for over eight years. What began as a single project has evolved into a long-term partnership marked by successful installations, proactive problem-solving, and unwavering dedication.
The Challenge
The client required a complete AV systems for two large conference rooms in their new building, including projectors, screens, in-ceiling speakers, AV cabinets, and complex cabling infrastructure. They also needed ongoing, reliable support for their AV equipment, as demonstrated when a critical conference room projector failed outside of its warranty period.
Our Approach
TCW-GAV supplied and installed the complete AV systems for the conference rooms, tackling challenging installations by fishing USB cable extenders through existing conduit. When the projector failed, TCW-GAV had a replacement ordered, delivered, and installed within 24 hours, ensuring minimal downtime for the client.
The Impact
The client experienced virtually no downtime in their busiest conference room. The successful and speedy resolution of the projector issue, along with the initial installation’s quality, solidified the partnership. TCW-GAV is now engaged in providing comprehensive audio, video, and electronics solutions for the clubhouse of one of the client’s 55+ communities, demonstrating the ongoing trust and expansion of this partnership.
In Their Words
“TCW-GAV has provided stellar AV solutions and timely support. When we moved into our new building, they supplied the products and labor for our two large conference rooms. They have painlessly walked us through any warranty issues that have arisen. Their tech team went the extra mile…it was not an easy job, but they persevered and produced a great result. Most recently we had our main projector in our main conference room stop working; within 24 hours they ordered another one and had it installed and working. We experienced virtually no down time in that very busy and often-used conference room. I usually communicate with a TCW-GAV associate; he is always prompt in his responses, thorough with his quotes, genuinely cares about TCW-GAV doing their best work for us as a customer. We have currently engaged them to provide audio, video, and other electronics solutions in the Clubhouse of one of our ’55+ communities’. TCW-GAV – job well done!”
— Desktop IT & Software Manager
Ten Installations, One Number in Speed Dial: A Six-Year Success Story
Background
A thermal management company has worked with TCW-GAV for approximately six years, installing displays in conference rooms across their facilities. With around ten installations completed to date, this relationship exemplifies the power of personal connections in business partnerships.
The Challenge
The client needed to outfit multiple conference rooms with new displays over a period of six years. They required a partner who could consistently provide high-quality installation services, adapt to changing circumstances, and make the process smooth and efficient each time.
Our Approach
TCW-GAV has been the go-to partner for all ten display installations. A specific TCW-GAV associate has been the consistent point of contact for project planning since the beginning of the relationship, while another associate has handled the installations, always arriving onsite promptly with a smile and all necessary supplies. The team has demonstrated remarkable adaptability, ensuring each project runs smoothly.
The Impact
The client has developed a high level of trust in the TCW-GAV team, keeping their contact information readily available for future projects. The fair pricing, easy and timely scheduling, and the overall positive experience have created a lasting business partnership. The client is so satisfied that they are already planning more projects with TCW-GAV.
In Their Words
“Listen. This will be the last review you’ll need to see before making your decision. I’ve been working with TCW-GAV for about six years to install displays in my conference rooms. We’re probably at like ten of them by now, and a TCW-GAV associate is the first person I reach out to when it’s time for another. He’s been with me since the beginning and I keep his number in my contacts. Day of install, my boy from TCW-GAV is consistently onsite promptly with a smile and the supplies needed to complete the job – also a number stored in my contacts. The team has shown their ability to adapt to circumstances and make the process run smoothly time and time again. Prices are fair and scheduling is easy/timely. You’d better hurry up though – I’m filling up their schedule with my own work as we speak!”
— Facilities Manager
When Trust Matters Most: Responding to Cyber Threats in Real Time
Background
For one of TCW-GAV’s valued clients, the relationship is defined by one critical word: trust. In an era of sophisticated phishing scams and cybersecurity threats, having an IT partner you can rely on for honest, immediate guidance is invaluable.
The Challenge
A representative from the client received suspicious Norton renewal emails that appeared to be scams. They needed immediate and trustworthy advice to determine if the emails were legitimate and how to proceed safely.
Our Approach
The client reached out to TCW-GAV, and within just over an hour, a TCW-GAV associate had investigated the emails, confirmed they were spoofed, and provided clear guidance to delete them safely.
The Impact
The rapid response and trustworthy advice from TCW-GAV provided the client with peace of mind. This incident exemplified the value of having a reliable and responsive IT partner on speed dial, reinforcing the trust that is the foundation of their relationship.
In Their Words
“We appreciate TCW’s team and their quick response. It is nice to have a support system that we can always call and always trust!!”
— A Representative from the Client
Empowering Education: Technology That Serves the Mission, Not the Other Way Around
Background
An educational institution has partnered with TCW-GAV for many years to navigate the unique technological challenges of a learning environment. Educational institutions face distinct IT needs, and TCW-GAV has consistently gone the extra mile to help this client adapt new technologies to their organization’s unique environment and mission.
The Challenge
The client, an educational institution, required an IT partner who could understand and address their specific needs, from classroom technology integration and administrative systems to student data security and faculty support. They needed a partner who could help them adapt new technologies to their unique environment and mission.
Our Approach
TCW-GAV has served as a strategic partner to the educational institution, going beyond simple technical support. They have helped the client implement new classroom systems, support remote learning initiatives, and ensure that technology enhances rather than hinders their educational mission.
The Impact
The long-standing partnership has been so successful that the client’s Director of Administration is willing to recommend TCW-GAV to anyone seeking tech support. This demonstrates the high level of confidence and satisfaction built over years of successful collaboration, empowering the educational institution to focus on its core mission of teaching and learning.
In Their Words
“TCW-GAV has served our organization very well over many years. They have gone the extra mile to help us adapt new technologies to our organization and unique environment. We are grateful for them and would recommend them to anyone seeking tech support in the Lancaster area and beyond!”
— Director of Administration
Building Success Together: Seamless IT Support for Every Team Member
Background
A construction company has relied on TCW-GAV for IT services for many years, experiencing consistent satisfaction across every touchpoint of the organization. In the construction industry, reliable IT support is fundamental to business operations.
The Challenge
The client, a construction company, needed an IT partner that could provide reliable and effective support to all their employees, from project managers and estimators to field personnel. The partner needed to be able to handle a variety of technical needs and provide a consistently positive experience.
Our Approach
TCW-GAV has provided universally positive IT services to the client for many years. Every member of the TCW-GAV team, from reception to the help desk to sales, has been described as a pleasure to work with. They have handled everything from configuring new phones to troubleshooting connectivity issues and planning IT infrastructure.
The Impact
The client has experienced years of dependable and seamless IT service. The consistency of service excellence has given them the peace of mind that comes from knowing their IT partner will always deliver professional, friendly, and effective support. The VP of Operations’ endorsement reflects the confidence that comes from years of dependable service.
In Their Words
“Our company has used TCW-GAV for IT services for many years and could not be happier with the services provided to our company. Everyone from reception to help desk and sales have been a pleasure to work with.”
— VP of Operations